Refund policy

Return Policy

Thank you for shopping with [Your Store Name]! We want you to love your purchase, but if you're not completely satisfied, we're here to help.

We accept returns within 7 days of the delivery date.
To be eligible for a return, your item must be:
- Unused and in the same condition that you received it
- In the original packaging
- Accompanied by a receipt or proof of purchase

To start a return, please contact us at holdenbeadco@gmail.com with:

We’ll provide instructions on how and where to send your return. Please do not send items back without contacting us first.

Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund.

If approved:

Shipping costs are non-refundable unless the return is due to a mistake on our end (e.g. wrong or defective item).

We only replace items if they are defective or damaged. If you need to exchange an item, email us at: holdenbeadco@gmail.com

Customers are responsible for return shipping costs
We recommend using a trackable shipping service or purchasing shipping insurance. We can’t guarantee we’ll receive your returned item otherwise.

If you haven’t received a refund yet:

Double-check your bank account
Contact your credit card company—it may take some time before your refund is officially posted
Then contact your bank

If you’ve done all of this and still have not received your refund, please contact us at: holdenbeadco@gmail.com

If you have any questions about our return policy, feel free to contact us at:
📧 holdenbeadco@gmail.com
📞 226-231-7725